Return and Refund Policy

1. General Policy

Donations are generally voluntary and final. However, NHWF may review refund requests in cases of duplicate payments, incorrect donation amounts, unauthorized transactions, technical errors, or other valid concerns supported by transaction records.

2. Refund Request Timeline

To request a refund, please contact us as soon as possible with your donation receipt, transaction ID, payment date, amount, payment method, and reason for the request. Refund requests should normally be submitted within 7 working days from the date of donation.

3. Refund Processing Time

Approved refunds will be processed through the original payment method where possible. Once approved, the standard refund timeline is 7 to 10 working days, depending on the payment gateway, bank, mobile financial service, or card issuer involved.

4. Non-Refundable Donations

Refunds may not be available when:

• The donation has already been allocated or used for the intended charitable purpose.
• The request is made without sufficient transaction details or proof of payment.
• The request appears fraudulent, abusive, or inconsistent with our records.
• A refund is restricted by payment provider rules or applicable law.

5. Review and Approval

NHWF reserves the right to verify each refund request before approval. We may contact you for additional information. Submission of a refund request does not guarantee approval.

6. Contact Us

For refund-related questions or requests, contact us:

• Email: noorehabibwelfarefoundation@gmail.com
• Phone: +8801540-332467
• Address: নূরে হাবীব ভিলা, বাবুনগর, মাদার্শা, সাতকানিয়া, চট্টগ্রাম